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Monthly Archives: October 2007

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Home Energy Survey:

admin October 31, 2007

The latest independent Customer Satisfaction Report, published by uSwitch.com, reveals that there might be an end in sight to British Gas’ customer service nightmare. Although the energy giant has been voted Britain’s worst provider for the third time running, the good news is that it has seen almost a 20% improvement in customer satisfaction levels…. Continue Reading »

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UK Water Complaints:

admin October 31, 2007

The UK water watchdog said today that written complaints to water companies increased by nearly 31 pct this year, with billing and charging concerns making up half of the complaints. Figures compiled by the Consumer Council for Water showed that 78 pct of the 241,000 complaints came from customers of Macquarie Bank’s Thames Water, United… Continue Reading »

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UK Power Warning:

admin October 31, 2007

Britain faces the prospect of power shortages and soaring prices this winter after the National Grid warned of a shortfall in electricity-generating capacity yesterday. The alert coincides with a surge in gas prices, which are now 40% higher than in continental Europe, and the confirmation that a vital import plant in South Wales will not… Continue Reading »

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UK Smart Meters:

admin October 25, 2007

Electricity suppliers are urging the Government to give the go-ahead for a rollout of smart metering across Britain. The Energy Retail Association (ERA) said in a statement that a countrywide roll-out is the only way the industry can co-operate to “deliver smart meters in the most cost-effective and time-efficient way”. Smart metering can give householders… Continue Reading »

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