The British energy regulator said Friday that it has fined EDF Energy Networks 2 million pounds for failing to meet mandatory targets for connecting customers to its electricity network. EDF is a monopoly provider of certain connection services in London, southeast England and eastern England.
OFGEM, the Office of the Gas and Electricity Markets, said there had been more than 100 cases since 2006 in which EDF failed to make a connection offer within three months as required. “Customers should not have to accept poor service in any part of the energy market,” said Sarah Harrison, the agency’s managing director for corporate affairs. “We recognize that EDF Energy has now taken steps to improve its connections service, but they should have taken this action some time ago,” she added. EDF Energy Networks is part of the Paris-based EDF Group.
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