In their first ever utilities satisfaction survey Which? surveyed over 8,600 of it’s members to see what they thought of their gas and electricity suppliers. With average household energy bills standing at almost £1,300, both gas and electric prices have seen increases in excess of 70% since 2003, leaving many households struggling.

The results of the survey will not please the ‘big 6′ energy suppliers, as they found Utility Warehouse to be the best overall supplier with a satisfaction score of 72%, compared to the worst performer, Npower, who came out with a satisfaction score of 32%. The main reasons why Utility Warehouse did so well in the survey were, accurate billing, excellent customer service, quality telephone support and also full marks for value for money. Even though their tariffs will not necessarily be the cheapest at any point in time, they offer their Triple Value Guarantee for customers to ensure great value for money.

This survey only covers energy so doesn’t take into account other services offered by Utility Warehouse, this is where consumers can achieve even greater savings, as well as equally fantastic value for money, and excellent customer service. Other services include landline and mobile telephone services and also broadband packages – they also allow you to bundle packages together to offer free call packages to landlines – depending on how many services are taken from them. The more service taken the greater the amount of savings that can be made.

Recently Utility Warehouse have launched a customer referral scheme, where existing customers can recommend family and friends, and earn a discount off their bill for doing so. This scheme even allows cusotmers to get a full 100% reduction on their bill for referring enough new customers to the business. This discount is applied monthly and for as long as the referred customers remain with the Utility Warehouse.

With their annual conference coming up next weekend, expect more exciting news from the Utility Warehouse as they launch their assault on the remaining 98% of the UK utility market.

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1. [...] The industry response can be found on Catalyst Commercial here [...]

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