In their first ever utilities satisfaction survey Which? surveyed over 8,600 of it’s members to see what they thought of their gas and electricity suppliers. With average household energy bills standing at almost £1,300, both gas and electric prices have seen increases in excess of 70% since 2003, leaving many households struggling.

The results of the survey will not please the ‘big 6′ energy suppliers, as they found Utility Warehouse to be the best overall supplier with a satisfaction score of 72%, compared to the worst performer, Npower, who came out with a satisfaction score of 32%. The main reasons why Utility Warehouse did so well in the survey were, accurate billing, excellent customer service, quality telephone support and also full marks for value for money. Even though their tariffs will not necessarily be the cheapest at any point in time, they offer their Triple Value Guarantee for customers to ensure great value for money.

This survey only covers energy so doesn’t take into account other services offered by Utility Warehouse, this is where consumers can achieve even greater savings, as well as equally fantastic value for money, and excellent customer service. Other services include landline and mobile telephone services and also broadband packages – they also allow you to bundle packages together to offer free call packages to landlines – depending on how many services are taken from them. The more service taken the greater the amount of savings that can be made.

Recently Utility Warehouse have launched a customer referral scheme, where existing customers can recommend family and friends, and earn a discount off their bill for doing so. This scheme even allows cusotmers to get a full 100% reduction on their bill for referring enough new customers to the business. This discount is applied monthly and for as long as the referred customers remain with the Utility Warehouse.

With their annual conference coming up next weekend, expect more exciting news from the Utility Warehouse as they launch their assault on the remaining 98% of the UK utility market.

Related posts...

• June 22, 2010 -- UK Business Energy Prices: (3)
  A new survey carried out by the Economist Intelligence Unit has revealed that over 80% of British firms expect energy and fuel prices to rise sharply and almost 50% have great concern that the UK coul...
• February 21, 2010 -- Identifying a Half Hour Meter: (0)
  How to find out if you have a half hourly meter – So how do you know if you have a half hour meter?  It’s actually quite straight forward, and all you will need to find this out is a recent copy o...
• February 10, 2010 -- UK Business Gas Prices: (0)
  Business Gas Prices can be difficult to understand, as there are many different types of pricing structures available.  You could simply ring around and obtain gas prices direct from suppliers, but it...
• February 7, 2010 -- Oil Prices Back To $70 Range: (0)
  Oil prices plunged in a busy trading session on Friday, triggering big losses across the commodities markets, as investors went back to buying into the US dollar.  Crude oil prices did have a partial ...
• February 5, 2010 -- CRC Business Lights: (1)
  The era of the 'on-all-night' illuminated high street could end, the Environment Agency is predicting. The agency says new rules will force businesses to switch off lights and displays at night to mee...
• February 3, 2010 -- Bglobal Smart Meter Deal: (3)
  Bglobal Plc said it has signed a new agreement to supply and install smart meters for British Gas Business during 2010. The contract value is anticipated at more than £12 million. In addition, the com...