Our service has received approval from the UK gas and electricity regulator, Ofgem, as a statutory redress scheme in the energy sector. If you have a problem sorting out a complaint with a gas or electricity company (an energy company), we may be able to help. The service is free and independent. The Ombudsman is the person who decides what action should be taken when you and a gas or electricity company can’t agree. Our job is to investigate complaints fairly. We listen to both sides of the story and look at the facts.

http://www.energy-ombudsman.org.uk/

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