Energy Suppliers Urged to Provide More Info on Smart Meters Usage

Smart meters were created to provide customers and energy suppliers with accurate information on the amount of electricity and gas being consumed. This new generation of meters provides customers with real-time information empowering them to make choices on how much energy is used.

Despite all the savings and benefits smart meters can bring to a household or a business, few consumers understand smart grids, smart meters, and energy efficiency programs.  A recent study released by Foolproof suggests that energy suppliers should think deeply about how they can use smart meters to build relationships with their customers.

Tom Wood, a partner at Foolproof, said:  “It strikes us that while the industry gears up for the operational challenge of getting smart meters installed into UK homes, very few suppliers seem to be thinking through the relationship implications:  where’s the customer in all of this?”

In short, energy suppliers need to think and act now about how they will use smart meter data to strengthen and deepen customer relationships.  Another organisational challenge will be Customer Experience which needs to be improved quickly and become a senior discipline.

Energy suppliers as well as energy brokers across the land should find innovative ways to accelerate customer adoption and behaviour.  Those who understand and leverage the perceptions, behaviours and values of their consumers will ultimately generate the most value in the new energy era.

By presenting compelling and convenient data and values rewarding energy efficiency, energy suppliers and energy brokers alike will create competitive advantage and higher levels of consumer satisfaction.

Smart meters are expected to be installed in every home and business in the UK by 2020.   For those of you interested in reading Foolprof’s white paper on smart meters please visit:

http://www.foolproof.co.uk/wp-content/uploads/Foolproof_Smart_Meters_June2010.pdf

If you would like to have a smart meter added to your current electricity account for FREE or, if your selected supplier isn’t offering this and as a value added service, we can add this for only £150 per annum.

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1. [...] Energy Suppliers Urged to Provide More Info on Smart Meters Usage via catalyst-commercial.co.uk [...]

   Pingback by Energy Suppliers Urged to Provide More Info on Smart Meters Usage « Commercial Gas — June 17, 2010 @ 8:01 am

2. [...] Energy Suppliers Urged to Provide More Info on Smart Meters Usage [...]

   Pingback by Money trumps security in smart-meter rollouts, experts say | World University Information — June 18, 2010 @ 12:40 am

3. More Information on Smart Meters Usage…

   Smart meters are only half the solution though, well in fact probably only 10% of the overal picture. its the data that you get from the meter and what you do with it, thats the important part….

   Trackback by socialwebcms.com — June 18, 2010 @ 1:10 pm

4. More Information on Smart Meters Usage…

   Its the data from smart meters that everyone seems to forget that will save you money, not the smart meter it self. Unless you act on the data, and work out where you are wasteing energy, it wont do it on its own….

   Trackback by social.weehz.com — June 19, 2010 @ 1:55 am

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