The UK water watchdog said today that written complaints to water companies increased by nearly 31 pct this year, with billing and charging concerns making up half of the complaints. Figures compiled by the Consumer Council for Water showed that 78 pct of the 241,000 complaints came from customers of Macquarie Bank’s Thames Water, United Utilities PLC and Severn Trent PLC. Customers of Portsmouth Water, Yorkshire Water, Dee Valley Water, Folkestone and Dover Water and Tendring Hundred Water filed the lowest number of complaints per 10,000 customers. Yve Buckland, national chair of the Consumer Council for Water, said: ‘Water customers are becoming increasingly demanding of their companies. They see water companies making good profits and expect service, if not improving, then at the very least delivered to a good, consistent and reliable standard. They also want complaints dealt with ‘right first time’. We will be pushing water companies to improve these figures and provide a much better level of customer service, comparable with the best in other service sectors.
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