Office Administrator - job offer at Catalyst Commercial
Market Leading Business
Energy Consultants
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AboutRecruitmentOffice Administrator

Office Administrator

To apply for this position please write enclosing your C.V. to:-

e-mail info@catalyst-commercial.co.uk or in writing to: Private & Confidential Human Resource Department, Catalyst Commercial Services Ltd, Kathleen House, 10 James Road, Tyseley Birmingham, B11 2BA.

Notes For Recruitment Agencies - We will not accept cold calls from recruitment agencies or consultancies offering their services to fill vacancies. This is company policy. Catalyst uses a direct recruitment model and therefore does not require the services of any third parties.

About Us

Catalyst is one of the leading business energy brokers in the UK, and we provide an energy comparison service to clients throughout the UK. Established in 2001 we have nearly 15-years experience in delivering savings to our clients, which is further supported with a range of energy management services.

Job Description

This role is within our National Accounts to provide support for Key Accounts and Account Managers within a small busy, vibrant team in the business energy sector. This role will form an integral part of our back office facility, and its intended that this will be a team role with responsibility shared for key tasks throughout the working month.  This will ensure a great customer experience and continuity in service delivery for our clients, and this team will also provide a solid platform for growth and expansion of our sales team, and aid in the development of additional revenue opportunities.

Responsibilities will include:

- Manage all inbound phone enquiries from new customers, existing customers, suppliers and business partners.
- Manage all inbound website enquiries from new prospects, partner and business prospects.
- Confirming any new supplier objections.
- Confirming live dates for new and existing accounts.
- Processing welcome letters
- Allocating customer copy invoices to appropriate file and transferring information to spread sheet.
- Processing Half Hourly data requests and relevant Half Hourly procedure letters.
- Checking and forwarding Half Hourly consumption reports on a monthly basis to our customers
- Processing EDI invoice validation and reports for Key Accounts
- Manually inputting paper invoices within the validation structure
- Provide an invoice validation service for designated National Accounts.
- Update supplier invoice payments
- Update suppliers pricing, T & C’s, and new processes
- Updating staff online portal
- Provide dedicated customer support for designated accounts
- Liaise with suppliers to resolve invoice query resolutions.
- Maintain an accurate customer profile in our CRM solution
- Adding and removing sites on the designated National Accounts
- Each Month produce a commission statement and accompanying invoice.

Experience Required:

- Administration experience essential.
- Excellent problem solving and analytical skills.
- Ability to work accurately, with attention to detail.
- Excellent IT skills including advanced Excel and competency on Word and Outlook.
- Strong communication skills.
- Analytical with a high level of attention to detail.
- Experience of managing tasks and a wide range of queries by telephone and email.
- Excellent written and communication skills.

Working Hours:

- Monday to Friday, 9am -5pm

Package:

- Competitive basic salary based on experience
- Private healthcare.
- Dental Cover.
- Optical Cover.
- Contributory pension scheme.
- 20 days holiday, increasing by one day to 25 days based on 5 years’ service + Bank Holidays

To apply for this position please write enclosing your C.V. to:-

Private & Confidential Human Resource Department, Catalyst Commercial Services Ltd, Kathleen House, 10 James Road, Tyseley Birmingham, B11 2BA. or e-mail info@catalyst-commercial.co.uk

Notes For Recruitment Agencies - We will not accept cold calls from recruitment agencies or consultancies offering their services to fill vacancies. This is company policy. Catalyst uses a direct recruitment model and therefore does not require the services of any third parties.