Submit a Meter Reading
Snap a photo of your meter and send it to us in under a minute. No login needed.
Your details are used only to process this reading and, if needed, follow up on it. We will not pass them to third parties.
Our team will check the reading against your account and get in touch if anything needs clarifying. You can close this page.
How to submit a meter reading
Sending us a meter reading takes less than a minute. Choose whether it's an electricity or gas meter, take a clear photo of the display (on a phone this opens your camera straight away), type in the numbers you can see, and add a few details so we can match it to your account. That's it. The photo gives us a dated record to check the figures against, which helps avoid estimated bills and catch faulty or stuck meters early.
Photograph your meter
Snap the whole display or dial face. You can add a second photo of the serial number, which helps us confirm the right meter.
Enter the reading
Type the numbers left to right, ignoring anything after a decimal point or inside a red box.
Send it to us
Add your details and submit. You'll get an email confirming we've received your reading and photo.
Why send a photo?
A photo is a time-stamped record of exactly what the meter showed. It lets us verify the reading, query estimated charges with your supplier, and spot a meter that has stopped registering, all of which protect you from paying for energy you didn't use, or facing a large catch-up bill later.