Privacy Policy

Last updated: 14 May 2026

Catalyst Commercial Services Ltd is committed to protecting your personal data and respecting your privacy. This policy explains how we collect, use, store, and share your personal information when you visit our website or use our energy brokerage services.

We are registered with the Information Commissioner’s Office (ICO) under registration number Z717075X.

The data controller responsible for your personal information is:

Catalyst Commercial Services Ltd
Third Floor, Two Chamberlain Square
Paradise Circus
Birmingham, B3 3AX
United Kingdom

Email: info@catalyst-commercial.co.uk
Website: https://www.catalyst-commercial.co.uk

Contact forms
When you submit a contact form we collect your name, email address, phone number, company name, and the content of your message.

Quote requests
When you request an energy quote we collect your name, email address, phone number, business name and address, current energy supplier, contract details, and energy consumption data (electricity and/or gas usage).

Website usage
We may automatically collect technical data when you visit our site, including your IP address, browser type, and pages visited, for security and analytics purposes.

We use your personal data to:

• Respond to your enquiries and contact form submissions (legitimate interests)
• Provide energy procurement quotes and advice (performance of a contract)
• Pass your details to energy suppliers to obtain quotes on your behalf (performance of a contract)
• Manage your energy contract and provide ongoing account management (performance of a contract)
• Send you relevant marketing communications where you have given consent (consent)
• Comply with legal and regulatory obligations (legal obligation)
• Protect our business and prevent fraud (legitimate interests)

As an independent energy broker, we share your data with third parties where necessary to deliver our services:

• Energy suppliers: we submit your business details to gas and electricity suppliers to obtain competitive quotes on your behalf
• Utility network operators: where required for contract and connection processes
• Third-party service providers: including our CRM, website hosting, and IT support providers, who process data on our behalf under strict data processing agreements
• Regulatory bodies and authorities: where we are legally required to do so

We do not sell your personal data to third parties for their own marketing purposes.

• Enquiry and contact form data: 2 years from last contact
• Quote request and contract data: 7 years from contract end (legal and financial record-keeping requirements)
• Marketing consent records: until consent is withdrawn
• Website analytics data: up to 26 months

Our website uses cookies to improve your experience. We use:

• Strictly necessary cookies: required for the website to function
• Analytics cookies: to understand how visitors use our site (e.g. Google Analytics)
• Functional cookies: to remember your preferences

You can control cookie settings through your browser. Disabling certain cookies may affect website functionality.

Under UK data protection law you have the right to:

• Access: request a copy of the personal data we hold about you
• Rectification: ask us to correct inaccurate or incomplete data
• Erasure: ask us to delete your data (subject to legal obligations)
• Restriction: ask us to limit how we use your data in certain circumstances
• Data portability: receive your data in a structured, machine-readable format
• Object: object to processing based on legitimate interests or for direct marketing

To exercise any of these rights, email info@catalyst-commercial.co.uk. We will respond within one month.

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or disclosure. However, no internet transmission is entirely secure and we cannot guarantee absolute security.

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites. Pages may also include embedded content (e.g. maps, videos) from third parties such as Google, which may collect data in accordance with their own privacy policies. Find out more about how Google uses data.

We may update this Privacy Policy from time to time. The current version will always be available on this page, and the “Last updated” date at the top will reflect any changes.

If you have questions about this policy or wish to exercise your data rights, please contact us:

Email: info@catalyst-commercial.co.uk
Post: Catalyst Commercial Services Ltd, Third Floor, Two Chamberlain Square, Paradise Circus, Birmingham, B3 3AX

If you are not satisfied with how we handle your personal data, you have the right to complain to the Information Commissioner’s Office (ICO):

Website: ico.org.uk
Phone: 0303 123 1113
Post: Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF

This Privacy Policy should be read alongside our Terms of Use, which govern how you use this website.