Business Energy Consultants

Our energy consulting experts will determine your needs and help you monitor, manage and optimise your energy use
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ESOS Phase 4 – Energy Savings Opportunity Scheme

ESOS Phase 4 is the current mandatory cycle of the UK Energy Savings Opportunity Scheme. Qualifying date: 31 December 2026. Compliance deadline: December 2027. Find out if your organisation qualifies.

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Business Solar Panels – What are the 3 main types of funding?

With our fully funded Business Solar Panels, customers can benefit from on-site electricity, heating and cooling generation and at the same time benefit from a reduced operating cost and improve the carbon footprint.

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Electric Car Charging Points for Business

Our range of commercial EV charging solutions can support any size of business in its journey of electric vehicles.

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Power Purchase Agreements

With our range of building energy management services and solution we can your your organisation measure and control energy use down to the most granular level.

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Demand Side Response

With our demand side response consulting service we can provide advice and support about a plan that will support your business needs and requirements.

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Energy Compliance

We can support any energy regulatory requirements for our clients, from on-site auditing and compliance to desktop support services such as ESOS, SECR and other mandatory carbon reporting requirements.

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Commercial Battery Storage

Our commercial battery storage solutions combine cutting edge technology with powerful data analysis to optimise power import and export requirements and can be of particularly benefit when combined with onsite generation.

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Building Energy Management

With our range of building energy management services and solution we can your your organisation measure and control energy use down to the most granular level.

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Funding Renewable Energy

We allow you to enter international waters without having to worry about making a mistake, as we use our international experience.

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Independent energy consultants for UK business

What Does a Business Energy Consultant Do?

A business energy consultant manages every aspect of your organisation’s energy arrangements, procurement, contract management, invoice validation, compliance and sustainability strategy so your team doesn’t have to.

Most businesses interact with the energy market reactively: renewing contracts when suppliers prompt them, paying invoices without validating them, and managing compliance obligations manually.

An energy consultant replaces that reactive approach with a proactive strategy monitoring the market on your behalf, timing contract purchases for maximum advantage, catching billing errors before they’re paid, and ensuring your reporting obligations are met accurately and on time.

For larger organisations, the saving potential is substantial. One of our manufacturing clients achieved a saving of £650,000 through a combination of procurement restructuring, non-commodity cost recovery and metering optimisation work that their internal team simply didn’t have the bandwidth or market knowledge to undertake.

Why Choose Catalyst Digital Energy as Your Energy Consultant?

Catalyst Digital Energy has been advising UK businesses on energy since 2001. For more than two decades, we have developed a set of capabilities and a technology platform that few consultancies can match.

Independent and whole-of-market. We are not tied to any energy supplier. We access a panel of 30+ UK suppliers and recommend the option that is genuinely best for your business, not the one that pays us the highest commission. Our fees are fully transparent and disclosed before any contract is signed.

Technology-enabled. Our proprietary EaaSi™ platform automates energy data collection, invoice validation, consumption monitoring and carbon reporting replacing the spreadsheet-based processes most businesses still rely on. For clients managing multiple sites, this means real-time visibility across your entire estate from a single dashboard.

Award-winning. We are recognised as one of the UK’s leading commercial energy consultancies, with industry award wins across procurement, sustainability and technology innovation.

Accredited and compliant. We operate under the TPI (Third Party Intermediary) Code of Practice, are a Crown Commercial Service supplier and hold Cyber Essentials certification. For public sector clients, our Crown Commercial accreditation provides a fully compliant procurement route.

Over 1,000 clients. From SMEs to large industrial organisations and public sector bodies, we have helped over 1,000 UK businesses reduce energy costs, improve sustainability and meet regulatory obligations.

Our Energy Consulting Services

Energy Procurement

We manage the full procurement cycle auditing your current arrangements, timing market entry, accessing 30+ suppliers, negotiating contract terms and managing the switch. Our Flexible Energy Basket service pools your buying power with other clients to secure wholesale rates that individual businesses cannot access directly.

Energy Bureau and Invoice Validation

Commercial energy invoices contain errors far more often than most businesses realise. Our Energy Bureau service validates every invoice against your contracted rates through the EaaSi™ platform identifying and recovering overcharges, flagging anomalies and providing a complete audit trail of your energy spend.

Carbon Reporting and SECR Compliance

We manage your Streamlined Energy and Carbon Reporting (SECR) obligations end-to-end from Scope 1, 2 and 3 data collection through to compliant submission in your annual Directors’ Report. For businesses tendering for government contracts, we also prepare Carbon Reduction Plans compliant with Procurement Policy Note PPN 006.

Energy Audits and Efficiency Consulting

Our energy auditors conduct on-site assessments and data analysis to identify where your business is consuming energy inefficiently and quantify the saving opportunity. Audit findings feed directly into an energy efficiency action plan with prioritised recommendations, projected savings and estimated payback periods.

ESOS Compliance

The Energy Savings Opportunity Scheme (ESOS) requires qualifying large UK businesses to carry out mandatory energy assessments every four years. We manage the full ESOS compliance process conducting audits across buildings, transport and industrial processes, identifying cost-effective energy saving measures, and lodging compliant notifications with the Environment Agency.

Net Zero Strategy

We develop bespoke net zero roadmaps for commercial and industrial organisations setting science-aligned reduction targets, identifying the most cost-effective decarbonisation pathways and building the reporting framework needed to demonstrate progress to investors, customers and regulators.

Renewable Energy Solutions

From business solar panels and Power Purchase Agreements (PPAs) to battery storage and on-site generation, we advise on the full range of renewable energy options including available funding routes and the financial modelling needed to make an informed investment decision.

EV Charging Infrastructure

We design and project-manage the installation of commercial EV charging infrastructure for business premises and fleets helping organisations meet their Scope 1 emissions reduction targets and future-proof their operations against the transition to electric vehicles.

Demand Side Response

For businesses with flexible load capacity, Demand Side Response (DSR) programmes offer the opportunity to generate revenue by agreeing to reduce consumption during periods of peak grid demand. We assess your site’s DSR potential and manage participation on your behalf.

Building Energy Management

Our Building Energy Management System (BEMS) consultancy helps organisations measure, monitor and control energy use at the most granular level down to individual circuits, plant items and zones. This level of visibility is the foundation of any serious energy efficiency programme.

The Catalyst Approach: Technology at the Centre

Most energy consultancies still operate manually spreadsheets, PDF invoices and annual reviews. We built EaaSi™ (Energy-as-a-Service Interactive) to replace that model with something fundamentally more effective.

EaaSi™ integrates your energy data consumption, costs, carbon, contracts into a single live platform. It validates invoices automatically, tracks performance against budget, monitors carbon obligations and provides the reporting outputs needed for SECR, ESOS and net zero commitments. For multi-site clients, it consolidates data across every location in real time.

Our Cost Stacker™ tool adds another layer breaking down your energy bill into every component cost, including the non-commodity charges that most businesses pay without ever understanding. This transparency routinely surfaces significant overcharges and recovery opportunities.

Who We Work With

We work across sectors with organisations of all sizes:

Manufacturing and industrial – high consumption, complex metering profiles, significant ESOS and SECR obligations

Commercial property and retail – multi-site estate management, landlord and tenant energy arrangements

Public sector – local authorities, NHS trusts, housing associations, educational institutions (Crown Commercial procurement route available)

Hospitality and leisure – energy-intensive operations with strong procurement saving potential

Professional services – office-based organisations seeking to meet sustainability commitments and reduce overheads

Frequently Asked Questions

How much does a business energy consultant cost?

For procurement services, we are remunerated by a transparent broker fee paid by the energy supplier there is no upfront cost to your business. For advisory services including energy audits, ESOS compliance, carbon reporting and net zero strategy, we charge on a project or retainer basis depending on the scope. All fees are agreed and disclosed in full before any work begins.

How is an energy consultant different from an energy broker?

An energy broker focuses primarily on comparing and switching energy contracts. An energy consultant does that and significantly more. A full-service consultant like Catalyst manages procurement strategy, invoice validation, regulatory compliance, carbon reporting, efficiency improvements and sustainability planning. The distinction matters because procurement savings are only one part of the energy cost picture.

How quickly can you reduce our energy costs?

Procurement savings take effect from your new contract start date, which can be anywhere from immediately (if you’re out of contract) to 18 months ahead. Invoice validation and non-commodity cost recovery can generate savings within weeks of engagement these don’t require any contract changes. Efficiency measures depend on the nature of the improvement but many deliver payback within 12-24 months.

Do you work with businesses outside Birmingham?

Yes. While we are headquartered in Birmingham, we work with clients across the UK. Our EaaSi™ platform means most of our ongoing client management is handled remotely, with on-site visits for audits and assessments where required.

Can you help with our net zero commitments?

Yes. We work with clients at every stage of the net zero journey from establishing a baseline and understanding obligations, through procurement of renewable energy and implementation of efficiency measures, to carbon reporting and eventual offsetting of residual emissions. We treat net zero as a practical operational challenge, not just a communications exercise.

What size of business do you typically work with?

We work with businesses of all sizes from SMEs comparing energy contracts through our online quote tool, to large multi-site industrial organisations requiring full portfolio procurement and energy management. Our public sector clients include local authorities and NHS trusts procuring through Crown Commercial frameworks.

Talk to Our Energy Consultants

With over 20 years of experience, 30+ supplier relationships, proprietary technology and a track record of delivering transformational results including savings of over £650,000 for individual clients Catalyst Digital Energy is one of the UK’s most capable independent energy consultancies.

If you’d like to understand what we could deliver for your business, contact our team today for a no-obligation consultation.

Business Energy ConsultingStart Your Energy Management Reduction Plan Today - Innovative and Tailored Energy Saving Solutions

Energy Consulting – With our range of Energy Management plans, working with Catalyst provides you with industry energy consultants and professional engineers that work to reduce consumption and energy spend.

Our professional Energy Consultants work closely with clients to ensure optimal energy efficiency and cost savings.

Through identifying waste in industry, researching associated government incentives and helping to develop a strategy to manage current and future consumption requirements.

In addition to energy saving solutions we review waste streams for converting into energy generation, supplementary power sources and demand side response solutions all aimed at generating revenue opportunities on top of traditional energy saving schemes.

Energy Consultants assess and implement strategies for energy generation and savings tailored to your specific needs.

We also review the market for emerging innovative technologies that can provide additional benefits to our clients.

Energy Consultants

Our experienced Energy Consultants will guide you through the complexities of energy management.

We review the market for emerging innovative technologies that can provide additional energy saving benefits to our clients.

Our corporate PPA solutions provide our customers with access to fully funded renewable energy solutions.

With the help of our Energy Consultants, you can achieve significant reductions in energy costs.

Energy Consulting - Self Funded or Fully Funded Energy Consulting
Our range of energy consulting solutions can help support a company's need to reduce energy consumption and spend

Our energy consulting recommendations are largely self-financing through a guaranteed energy saving approach. This is achieved by reviewing your current monthly energy spends, and agreeing the percentage of savings needed to prove viability on any given project or a blend of projects.

Our Energy Consultants focus on creating a sustainable energy plan that maximises operational efficiency.

The financing for energy consulting can be structured such, that any capital costs are offset against reductions in utility bills, whilst still returning a monthly saving back to the business, after which you reap the full financial benefit.

In addition to this there are quite a few investor ready support provisions in the energy efficiency industry, as investors see the implementation of energy solutions as a secure investment opportunity.

Since making the initial investment can be a barrier for some, we can help by offering great financial packages on and off balance sheet.   This means you can put in place energy efficiency measures without any upfront capital investment.

In addition to self funded solutions we also have access to a range of technology partners and can support a range of fully funded renewal solutions through the use of a corporate PPA.

> Retrospective Over Spend Recovery
> Market Intelligence and Reporting
> Flexible Risk Managed Procurement
> New Connections, Smart Meters, AMR
> Data Collection and MOP Contracts
> Invoice Validation & Bureau Service
> Energy and Water Audits and Surveys
> Compliance and Regulation
> Pumps and Drives
> Voltage Optimisation and Power Factor
> De-stratification Fans
> Compressed Air
> Government Grant Applications

> Wind, Solar and Thermal PV
> Anaerobic Digestion
> Heat Recovery
> Biomass
> Gas CHP
> Lighting and Controls
> Building Management Systems
> Heating, Ventilation and Air Con (HVAC)
> Energy Management (O&M)
> Building Envelope
> Thermal Imaging
> Demand Side Response
> Battery Storage

REQUEST A CALL BACK.

Would you like to speak to one of our Energy Consulting agents over the phone? Just submit your details and we’ll be in touch shortly. You can also email us if you would prefer.

    Energy Consulting Technologies and Solutions we CoverWith a choice of energy consulting plans you can pick what's right for you

    We span all aspects of energy efficiency, from energy consulting and project management through to delivery at a local level via our national network of accredited assessors and installers.

    Our proven energy consulting expertise in retrofitting properties with renewable technologies and energy efficiency measures allows a business to finally take control of energy cost, reduce carbon and have a lasting impact on the environment and energy sustainability.

    Consult with our Energy Consultants to develop comprehensive energy strategies for your business.

    Energy Consulting Services

    > Catalyst has audited around 350 businesses across all sectors, ranging in energy spend from £10k to £25M annually.

    > Our results show that most businesses can reduce their energy bills by 10% through better energy management, or by 25% with carefully chosen energy efficient equipment upgrades.

    > We help you understand what your energy efficiency opportunities are, and show you how to take advantage of any government funding, renewable incentives or investment.

    Our Energy Consultants will help you maximise savings through innovative energy solutions.

    Overview Of Our Energy Consulting Survey

    > Analysis of existing energy use and technologies

    > Short, medium and long term plans and strategies for development and growth

    > Analysis of any previous environmental or sustainability proposals and studies

    > A description of the existing conditions

    > A description of the proposed recommendations

    Our Energy Consultants offer tailored solutions that address unique energy challenges.

    > An overview of suitable renewable technologies

    > Expected annual savings associated with our recommendations

    > Expected annual carbon savings

    > Simple payback and/or other financial measures, such as return on investment or life cycle savings

    > Examination of energy bills

    > Corrective advice about bad usage habits

    Get insights from our Energy Consultants to improve your overall energy efficiency.

    > Identification of high-energy areas/activities/equipment

    > Written report with prioritised action and investment plan

    Our position as an independent energy consultant allows us to use the best of breed suppliers, contractors and renewable technologies available on the market today to deliver a full-scale energy efficiency to any business.

    We have an impressive network of energy consulting partnerships and joint ventures with leading independent energy efficiency companies.

    It is this energy consulting impartiality that gives us unrivaled access to technologies and funding streams, enabling us to secure finance to support energy saving initiatives for the business and public sector.

    We span all aspects of energy efficiency, from consultancy and project management through to delivery at a local level via our national network of accredited assessors and installers.

    Our Energy Consultants implement best practices for energy management across all sectors.

    Our proven energy consulting expertise in retrofitting properties with renewable technologies and energy efficiency measures allows a business to finally take control of energy cost, reduce carbon and have a lasting impact on the environment and energy sustainability.

    Get expert energy efficiency advice for your business

    Our Energy Consultants help business owners and Energy Managers identify energy efficiency opportunities to help eliminate energy waste and improve profitability. Our approach can help you understand what your energy efficiency opportunities are, and show you how to take advantage of government subsidies and programs.

    Engage our Energy Consultants to discover new energy-saving opportunities.

    How our Consultants work with businesses

    Our range of site level energy reporting solutions will put your business back in control of its energy consumption. For those sites that already have a half hourly electricity meter we have a range of data capture solutions that can be incorporated with other existing equipment that will provide you with access to your energy consumption online through our Catalyst Energy Advantage™ product.

    We use this data to provide you with a detailed monthly breakdown on your energy usage. These reports are an invaluable resource for companies that are looking to control and conserve energy consumption.

    We would always recommend capturing and recording your energy consumption ahead of any other energy saving projects. This way you can measure your return on investment and accurately determine how much energy you save from each project that you carry out.

    To support this we supply a full range of smart meter solutions for electricity, gas and water, which will also allow us to capture your energy usage and collate this data in to a series of easy to understand reports.

    All of our reports include further ideas to help reduce your energy consumption and a range of reports to help you understand your own carbon footprint.

    Our Energy Consultants provide comprehensive analyses to improve your energy consumption.

    We will automatically send you these reports on a monthly basis so you haven’t even got to think about it, making it easy to compare month on month consumption.

    This can include commercial gas meters and an online water management scheme to support additional requirements.

    REQUEST A CALL BACK.

    Would you like to speak to one of our energy advisers over the phone? Just submit your details and we’ll be in touch shortly. You can also email us if you would prefer.

      Energy Consulting Reporting Solutions

      Access to your own consumption data is the corner stone to any effective energy management project and is vital in establishing your monthly energy patterns.

      Our range of solutions will allow you to accurately capture and report on your own energy use. We provide thousands of energy reports to our customers on a monthly basis and these help our customers to get a visual pattern of how they use their energy and more importantly where they waste energy.

      These reports are extremely powerful and with a bit of ongoing sensible housekeeping and key monitoring and targeting of energy you can easily cut your energy consumption by 20% with little or no capital outlay.

      With guidance from our Energy Consultants, businesses can achieve sustainable energy practices.

      In addition to this our invoice validation service will remove the need for your business to verify your invoices.

      As we will fully audit any and all invoices in our search for discrepancies, over and underpayments in your billing. We will then report back to you ensuring that your invoices have been approved for payment.

      This includes a full retrospective auditing solution to challenge and recover historical payments that may have been made in error to your utility provider.

      Site Survey

      One of our Consultants will visit your site to carry out an energy consultation and identify any energy-saving opportunities that we can identify.

      The consultation is based on installed equipment and operation data, including billing and consumption analysis.

      Our Energy Consultants are dedicated to helping you achieve your energy management goals.

      If you have any questions on our range of energy reporting or our energy consultancies approach then please feel free to contact us, we will be glad to explain more to you.

      Unrivaled access to energy technologies and funding streams

      Our position as an independent consultant allows us to use the best of breed suppliers, contractors and renewable technologies available on the market today to deliver a full scale energy management efficiency to any business.

      We have an impressive network of partnerships and joint ventures with leading independent energy efficiency companies and it is this impartiality that gives us unrivaled access to technologies and funding streams, enabling us to secure finance to support energy saving initiatives for the business and public sector.

      We span all aspects of energy efficiency, from consultancy and project management through to delivery at a local level via our national network of accredited assessors and installers.

      Our proven expertise in retrofitting properties with renewable technologies and energy efficiency measures allows a business to finally take control of energy cost, reduce carbon and have a lasting impact on the environment and energy sustainability.

      Funding Options

      We are totally impartial, which allows us to capitalise on all available national and or local funding, grants and incentives for renewable technologies and energy efficiency measures including private green investment funding.

      Our Energy Consultants help navigate funding opportunities for energy efficiency projects.

      We can even provide support for leasing options, allowing you to spread the cost over the savings generated from your chosen technology.  Renewable funding is available for both capital expenditure projects and for government-backed incentives and green energy schemes.

      Shared Energy Saving Programme is a fully funded carbon reduction proposition which offers our clients the opportunity to upgrade the heating and or lighting systems within their commercial or public buildings, achieving higher levels of energy efficiency and resulting in significant savings in energy costs.

      There is no up-front outlay required as the cost of improvements are repaid through the savings achieved on the property’s energy expenditure over a defined period of time.

      This also means that the financing is off balance sheet so gearing is unaffected.

      Clients also receive a warranted and guaranteed growing share of the savings, plus ownership of the assets at the end of the contractual period.

      This solution is suited to all types of commercial and public buildings including schools, colleges, universities, hospitals, care homes and offices.

      Measures included currently include biomass boilers, LED lighting, Solar PV and other renewable heating systems.

      Private funding is available from a number of investment companies that are keen to position capital into government backed renewable opportunities such as Solar PV, Wind and Biomass.

      Partner with our Energy Consultants for expert advice on renewable energy solutions.

      Business Energy Consulting Audit

      Are your energy bills too high? Do you want to know exactly what you can do in your business to reduce energy costs?

      Catalyst has audited around 350 businesses across all sectors, ranging in energy spend from £10k to £25M annually. Our results show that most businesses can reduce their energy bills by 10% through better energy management, or by 25% with carefully chosen energy efficient equipment upgrades.

      Some businesses have even saved more than 50% with a blend of renewable technologies, on site micro generation and fully automated monitoring and targeting solutions.

      In real financial terms, this means that for a company with an annual electricity spend of £100k, a company can reduce this and save around £10k per year, with minimum capital expenditure.

      Or with a small capital investment we have seen savings of between £15-30k with a measurable return on investment of between 1 and 2 years only. These sort of savings often surprise people, but they are very real and very achievable.

      Get expert energy efficiency advice for your business

      Everyday our Business Energy Consultants help Directors, Business Owners and Energy Managers identify energy efficiency opportunities and a blend of renewable technologies to help eliminate energy waste and improve profitability.

      Our Energy Consultants are here to support your journey towards energy efficiency.

      Too often, energy audits fail to deliver the promised dividends. Sometimes the audit captures only a few of the potential energy saving opportunities, and often the follow through is ad hoc: projects are implemented in a piecemeal way without a clear focus on priority areas, and so the bigger benefits never materialise.

      Our systematic approach ensures we overcome these barriers. The first step entails our energy specialists carrying out a comprehensive energy audit (Phase 1) to provide a clear and unbiased evaluation of each property.

      We identify all major energy saving opportunities and estimate the costs and benefits of each potential project, so you can prioritise those areas most worth tackling.

      We help you understand what your energy efficiency opportunities are, and show you how to take advantage of any government funding, renewable incentives or investment.

      Count on our Energy Consultants for thorough assessments of your energy needs.

      What does an energy audit involve?

      Our service will provide you with one of our professional energy auditors who will spend several hours assessing your site for energy efficiency measures and financial saving opportunities.

      During our site survey and energy audit, one of our energy auditors will visit your site and discuss your working processes with your senior staff.  They will look to gain an understanding of your working operations and inspect your site to gain a further insight.

      They will look to inspect your high energy intensive pieces of equipment, your lighting, heating and ventilation equipment, air conditioning, energy controls, refrigeration and chillers, air compressors, water consuming equipment, and anything else that is using energy that they feel could make a significant impact.

      Depending on the type of the audit, the auditor may take additional measurements of temperatures, pressures, light levels, power draw, and photographs to support any further proposals or reports.

      Each of these measures are developed so that the report includes the following measures for all businesses

      Our Energy Consultants will ensure your energy audits lead to actionable results.

      > Analysis of existing energy use and technologies

      > Short, medium and long term plans and strategies for development and growth

      > Analysis of any previous environmental or sustainability proposals and studies

      > A description of the existing conditions

      > A description of the proposed recommendations

      > An overview of suitable renewable technologies

      With support from our Energy Consultants, implement effective energy-saving measures.

      > Expected annual savings associated with our recommendations

      > Expected annual carbon savings

      > Simple payback and/or other financial measures, such as return on investment or life cycle savings

      > Examination of energy bills

      > Corrective advice about bad usage habits

      > Identification of high-energy areas/activities/equipment

      Our Energy Consultants provide the insights you need to make informed energy choices.

      > Written report with prioritised action and investment plan

      We take an approach to not just identify potential monetary and carbon savings but to provide a convincing case to make them happen through installations of energy, water and waste saving measures. Through this we help to achieve:

      > Compliance with current and future environmental targets and standards (e.g. ISO 14001, SECR, ISO 50001)

      > Monetary savings

      > Comfort of site occupants

      > Improvement of building assets

      Work with our Energy Consultants to understand the financial implications of energy use.

      > Solutions which specifically meet your individual needs.

      Following the Site Audit we will make specific recommendations of technologies which may be suitable. Alongside this we will recommend financing options which range from private finance, corporate PPA, green finance options and government grant schemes.

      Technologies include:

      > Data Logging, Energy Monitoring and/or Sub-Metering

      > LED Lighting

      > Solar PV

      Our Energy Consultants recommend technologies that suit your specific requirements.

      > Biomass

      > Combined Heat and Power (CHP)

      > Anaerobic Digestion

      > Wind Power

      > Heat Capture and Storage

      > Rainwater Harvesting, Grey Water Recycling & Storm Water Management

      Collaborate with our Energy Consultants for a seamless transition to renewable energy.

      Once agreed, we can arrange and fully project manage the installation of these technologies.

      If necessary or specifically requested:

      > Analysis of metered interval data (if available)

      > Thermal imaging assessment

      Phase One Report

      Our comprehensive audits are carried out by accredited specialists with sector specific expertise who can provide authoritative information and advice.

      Count on our Energy Consultants to help guide your energy management strategies.

      Our feedback report provides a summary of each energy saving project we’ve identified, including costs and energy and carbon saving calculations.

      We also identify no-cost and low-cost energy saving opportunities, and consider longer-term strategies for reducing emissions such as renewable and low carbon technologies.


      Further Reading: What Is a Commercial Energy Audit?, what an audit involves, when it makes sense, and what businesses typically find when they commission one.